Delta employee Nancy Cohn, with over three decades of service, has turned the customer experience center at Boston Logan International Airport into a magical space reminiscent of Santa’s workshop. Her dedication to surprising and delighting travelers with personalized touches reflects her adventurous spirit and commitment to creating memorable experiences. Nancy’s resilience and compassion embody Delta’s core values, fostering a culture of teamwork and positivity, especially during the challenges of the COVID-19 pandemic. Her efforts not only enhance customer satisfaction but also set a shining example for her colleagues at Delta. Nancy’s work showcases the power of going above and beyond to create a truly special travel experience.

Source: Delta News – https://news.delta.com